Delivery and payment

SHIPPING

KIDO BIKES GUARANTEES DPD COURIER DELIVERY IN POLAND.

HOW MUCH DOES THE SHIPPING COST?

DPD COURIER

  • Prepaid: orders below 300 PLN – 16 PLN
  • Prepaid: orders above 300 PLN – free
  • Cash on delivery: orders below 300 PLN – 22 PLN
  • Cash on delivery: orders above 300 PLN – free

WHEN ARE THE PACKAGES DELIVERED?

Couriers deliver the packages on weekdays, usually from between 8 am and 6 pm. Everything depends on the place of delivery, weather conditions and the couriers.

WILL THE COURIER CALL ME BEFORE DELIVERING MY ORDER?

In most cases, the couriers call recipients, but we cannot guarantee it, as the courier does not have such an obligation. On the day of delivery, you will receive an email from courier with a delivery time window, phone number of the courier. With this information you can reschedule the delivery to a more convenient time.

WHAT IF MY DELIVERY IS DELAYED?

The easiest way is to contact the shipping company and give a tracking number: DPD Poland. contact information: 801 400 373 or 22 577 55 55 (Monday– Saturday, 6 am to 6 pm
You can also contact our Customer Service: 575 776 944 or using the contact form.

IMPORTANT Please check the package upon receiving it. In the event of damage during transport, please draw up a shipping damage report and contact our Customer Service.

HOW QUICKLY DO YOU SEND THE ORDERS?

ORDERS PLACED ON WEEKDAYS
Orders placed on weekdays are shipped within 24 hours. The estimated time of delivery is an additional working day.

ORDERS PLACES ON HOLIDAYS AND WEEKENDS
Orders places on weekends and holidays are shipped on the first working day after the order has been made. The estimated time of delivery is another working day.

HOW QUICKLY WILL THE COURIER COMPANY DELIVER MY ORDER?

COURIER DELIVERY IN POLAND
According to our contract with DPD, orders are generally delivered on the next working day after the package is shipped, which usually means 24 hours within placing the order.


PAYMENT

HOW DO I PAY FOR MY ORDER?

„ONLINE PAYMENT (PREPAID)” – you can pay via DotPay.pl using:

  • credit card: Visa, MasterCard, Diners Club/Discover, POLCARD, JCB, Maestro
  • fast online transfer: the bank list is visible during ordering

„REGULAR BANK TRANSFER (PREPAID)” – to the PKO BP SA account: 57 1020 4027 0000 1502 1398 2873. Include the order number in the transfer name/title. Emailing a confirmation to us will significantly speed up processing the order. We process the orders once we receive your payment.

„CASH ON DELIVERY” – you can pay for your order in cash upon receiving it from the courier. This payment option costs an additional 6 PLN for order below 300 PLN.

FREQUENTLY ASKED QUESTIONS

ARE THERE any ADDITIONAL FEES, FOR EXAMPLE FOR CREDIT CARD PAYMENTS?
We do not charge any additional fees for online payments or bank transfers.

HOW LONG UNTIL MY PAYMENT IS RECEIVED?
This depends on the chosen payment method. Traditional bank transfer take the longest (up to 2–3 days). Fast online transfers and card payments are usually received within a few minutes.

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